viu Casino & Sportsbook Data Care

This page describes what we collect when you use viu and how we keep that data protected. We at viu collect personal information only to verify your identity, process your payments through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and Indonesian banks, and deliver our sportsbook and live-dealer services. We encrypt all data, restrict access to authorized staff, and never sell your information to third parties.

Our viu privacy policy explains your rights regarding your data, how long we retain information, and what choices you have. We comply with data protection principles applicable in the jurisdictions where we operate. If you have questions about how we handle your data, our support team is available to clarify our practices.

We take data protection seriously because your trust is essential to our relationship. This policy sets out our commitments and practices in plain language so you understand exactly what happens to your information when you use viu.

What Data We Collect on viu

We collect your email address and password when you open a viu account. We also collect your full name, date of birth, and residential address during account verification. We request a government-issued identity document and proof of address to comply with anti-money-laundering regulations. We store these documents securely and use them only for verification purposes.

When you deposit funds through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer via mobile banking, local payment, online payment, or e-wallet, we collect transaction records including the amount, date, and payment method. We retain these records to reconcile deposits and support dispute resolution. We do not store your full payment card or bank account numbers—our payment processors handle that data directly.

We collect information about your activity on viu, including which games you play, which markets you wager on, your account balance, and your withdrawal history. We use this data to detect fraud, prevent abuse, and improve our service. We also collect technical information such as your IP address, browser type, and device type to understand how you access viu and to troubleshoot technical issues.

How We Use Your Data on viu

We use your personal information to verify your identity, process your deposits and withdrawals, and deliver our sportsbook, live-dealer, and slot game services. We use your activity data to detect suspicious patterns, prevent fraud, and comply with regulatory requirements. We may contact you by email to confirm account changes, notify you of security issues, or respond to your support requests.

We do not use your data for marketing purposes without your explicit consent. We do not sell your information to third parties. We may share your data with our payment processors, identity verification partners, and legal authorities if required by law. We ensure all third-party processors sign data protection agreements committing them to the same confidentiality standards we maintain.

Our viu servers may be located outside your jurisdiction. By using viu, you consent to your data being transferred to and stored in those locations. We maintain the same security standards regardless of server location.

Data Retention and Your Rights on viu

We retain your personal information for as long as your viu account is active. If you close your account, we retain your data for seven years to comply with anti-money-laundering regulations and to support dispute resolution. After seven years, we delete your personal information unless we are required by law to retain it longer.

You have the right to request access to your personal data held by viu. You may request correction of inaccurate information. You may request deletion of your data, subject to legal retention requirements. To exercise these rights, contact our support team with your request and we will respond within ten business days.

Cookies and Technical Data

We use cookies to remember your login status, store your preferences, and track your activity on viu for security and service improvement purposes. Cookies are small files stored on your device that help us recognize you when you return to our platform. You may disable cookies in your browser settings, but doing so may limit your ability to use certain viu features.

We collect technical data such as your IP address, browser type, operating system, and pages you visit. We use this information to understand how users access viu, to troubleshoot technical problems, and to prevent unauthorized access. We do not use this data to identify you personally unless combined with other information.

Security Measures and Data Protection

We at viu encrypt all personal data using industry-standard encryption protocols. We restrict access to your data to authorized staff members who need it to perform their duties. We maintain secure servers with firewalls and intrusion detection systems. We conduct regular security audits to identify and address vulnerabilities.

If we detect a data breach affecting your information, we will notify you by email within a reasonable timeframe and provide guidance on steps you can take to protect yourself. We maintain cyber insurance to cover potential losses from security incidents. While we implement strong security measures, no system is completely immune to attack, and we cannot guarantee absolute security.

Third-Party Processors and Data Sharing

We share your data with payment processors who handle deposits and withdrawals through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and Indonesian banks. We share your identity information with verification partners who confirm your documents. We may share data with legal authorities if required by law or court order. We do not share your data with marketing partners, data brokers, or other third parties without your explicit consent.

All third-party processors sign data protection agreements requiring them to maintain confidentiality and use your data only for the purposes we specify. We remain responsible for their handling of your data. If you have concerns about how a third party handles your information, contact our support team and we will investigate.

Contact Us About Your Data

If you have questions about our privacy practices, wish to access your personal data, or want to report a data protection concern, contact our viu support team. We are available to respond to data protection inquiries within ten business days. Our support team can clarify how we handle specific types of information and assist you in exercising your data rights.

Our viu privacy policy may be updated from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by email or by posting an updated version on our platform. Your continued use of viu after an update constitutes acceptance of the revised policy. We encourage you to review this policy periodically to stay informed about how we protect your data.

We are committed to protecting your privacy and maintaining your trust. Our viu platform operates with transparency about data collection and use, and we welcome your questions about our practices. Your data security is a priority we take seriously every day.